After sale


Can Big Elephant do customized playground?

Yes, Big Elephant Play has professional design department, which can service for the OEM or ODM project. 

Any optional or add on can be provided?

Yes, Big elephant Play products is designed in modular, and you can add the different options and toys as market like.

Whether can send products back or not?

Since the playground design has a certain lifetime and sales season, send products back is a big waste for both other if without quality issue. Big elephant marketing will work together with you to make the best solution.

How to solve the claims?

Big Elephant are always here to afford any big claims which is our responsibility, and make replacement for big errors, and continuous to improve the products approaching perfect.

How do you protect our market?

Big elephant Play always based on philosophy of trust,practical,innovation,share,we will do best to win-win both other, currently we will not sell the same product to different client in same market.   

Do you have certificate?

Big elephant Play products designs are conform with ASTM F963/F1148,CPSIA,AS/NZS 8124,EN71,EN1176 standards,which will tested renown third party laboratories of TUV/SGS based on customer request.   

How about the shipping date?

That is depend on the order volume, basically within 45-60 days.  

Do you have agent?

Big Elephant Play have strategic partner in US market, and welcome you join us and become a exclusive agent in different countries.  

What is the MOQ for your playground?

Big elephant Play is a manufacture that suggest 3-5 sets for sample testing, and mass order suggest 2 models mixed in a full 40’H containers, which is save cost for both of us. For details request please contact our members.  

Do you have high resolution images for our advertisement?

Yes, we have all data that can support you for online advertisement. 

Is that easy to install the playground products?

Big Elephant play supply the details manual, each parts has a number printed or sticker, you can fully install it based on step by step in the instruction. 

How about the warranty?

The safety of your children is important to us. We applaud you for being a cautious parent and you’ll be happy to learn that we are too. Big Elephant Play always uses the highest quality building materials so we can provide the best swing sets in the industry with the best warranty coverage in the swing set business.There are literally hundreds of components and pieces that go into making each our swing set, each with its own 5 year- 3-year or 1-year warranty.We suggest the buyers prepare some warranty boards and post separately. 

What kind of material on playground swing sets?

We choose only the finest material for our swing sets .Our entire line is constructed with 100% cedar lumber or scientifically named Cunninghamia Lanceolata, which natural anti-insect and corrosion, commercial-grade hardware, dual-bolt construction, heavy-gauge dipped safety chains, angled safety ladders, one-inch thick rope and interlocking notched-beam construction. Our massive solid-beam structures are held in place with recessed hardware and safety caps, and all our play surfaces are fastener-free. 

Where is the company location?

We located in Qingdao,Shan Dong province,you can fly to Jiao Dong airport directly from Dec,2019,then 20 minutes drive to our factory, or 1 hour fly from Beijing or Shanghai.