After sale


Do you have high resolution images for our advertisement?

Yes, we have all data that can support you for online advertisement. 

Is that easy to install the playground products?

Big Elephant play supply the details manual, each parts has a number printed or sticker, you can fully install it based on step by step in the instruction. 

How about the warranty?

The safety of your children is important to us. We applaud you for being a cautious parent and you’ll be happy to learn that we are too. Big Elephant Play always uses the highest quality building materials so we can provide the best swing sets in the industry with the best warranty coverage in the swing set business.There are literally hundreds of components and pieces that go into making each our swing set, each with its own 5 year- 3-year or 1-year warranty.We suggest the buyers prepare some warranty boards and post separately. 

What kind of material on playground swing sets?

We choose only the finest material for our swing sets .Our entire line is constructed with 100% cedar lumber or scientifically named Cunninghamia Lanceolata, which natural anti-insect and corrosion, commercial-grade hardware, dual-bolt construction, heavy-gauge dipped safety chains, angled safety ladders, one-inch thick rope and interlocking notched-beam construction. Our massive solid-beam structures are held in place with recessed hardware and safety caps, and all our play surfaces are fastener-free. 

Where is the company location?

We located in Qingdao,Shan Dong province,you can fly to Jiao Dong airport directly from Dec,2019,then 20 minutes drive to our factory, or 1 hour fly from Beijing or Shanghai.

Why you should choose Big elephant play systems?

Established in 1997, Big elephant Play Systems has over20 years of Building Childhood Memories.In 2015,Big Elephant LLC was set up as USA branch company.With more than 100 kinds of products to choose from,plant area of 46000m2 for store,professional design team and QC systems, Walmart audit factory, it’s easy to see Big elephant is the leader of China manufacture in Play industrial and your more best partner.

What are main products in Big Elephant Play systems?

Wooden Residential swing sets, Commercial playhouse, OEM children play, Indoor play toys,Climbing frame